What is Chatbase?

Chatbase is a platform for building AI agents trained on your own content, such as documents, websites and databases. The agents answer customer questions, take actions through integrations and hand off to a human when needed.

Who it's for

Businesses that want a support agent trained on their own content and deployed on channels such as website chat, email, WhatsApp, Slack or Shopify.

Pros & cons

Strengths

Trains agents on files, website crawls, Notion, plain text and Q&A pairs
Deploys to website chat, email, voice, WhatsApp, Slack, Messenger and Instagram
Lists integrations with Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Shopify, Stripe and Calendly
Actions can do order lookups, refunds and custom API calls, with human handoff
A 7-day trial is offered on all three self-serve plans

Limitations

No free plan is listed on the pricing page, only a 7-day trial
Each self-serve plan includes 1 agent; extra agents cost $25 per agent per month
Message credits are capped at 700, 4,000 and 15,000 per month on the three plans; extra credits cost $40 per 1,000
Training storage is capped at 10 MB, 20 MB and 40 MB
Removing the Powered By Chatbase branding is a paid add-on at $99 per month

Plans and pricing

Hobby: $40/month. 700 message credits, 1 agent, 2 team members.
Standard: $150/month. 4,000 message credits, API access, helpdesk and voice.
Pro: $500/month. 15,000 message credits, 5 team members, advanced analytics.
Enterprise: Custom. Contact sales.

Prices shown are monthly billing. Chatbase says yearly plans are 20% off but does not list annual prices.

Details checked October 2026 against the vendor's own pages. Prices and limits change, so confirm before you buy. Official pricing page ↗

Sources

This profile was compiled from these public pages. We have not run hands-on tests.

Summary

Chatbase — at a glance

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Chatbase

At a glance