Customer Support & Chatbots

A

Ada

AI customer service agents for enterprises across chat, voice, email and messaging; no public prices, quotes come from sales after a demo.

B

Botpress

Platform for building AI support agents and chatbots with Studio, Desk and an ADK. Free has 100 conversations a month; paid plans start at $150 a month billed annually.

C

Chatbase

Platform for building AI support agents trained on your own content and deploying them to web chat, email, WhatsApp, Slack and more. Paid plans with a 7-day trial.

C

Crisp

Shared inbox and live chat platform with Hugo, an AI agent billed through monthly credits. Free plan available; paid plans start at $45 a month per workspace.

D

Decagon

AI customer service agents for voice, chat and email, built with natural-language workflows; priced per conversation or per resolution through a demo, with no public price.

F

Forethought

AI agents for customer support (self-service resolution, ticket triage, agent assist, QA) across chat, email and voice; quote-based pricing, no public price.

F

Freshdesk

Helpdesk with ticketing, shared inbox and knowledge base, plus Freddy AI Agent and Copilot add-ons. Per-agent plans; 14-day trial and a limited free program.

G

Gorgias

Ecommerce helpdesk with ticketing, automation and a per-resolution AI Agent add-on. Starter is $10 a month billed monthly (50 tickets); 7-day free trial.

H

Help Scout

Shared-inbox helpdesk with live chat, SMS and AI reply drafting; a Free plan exists, and Standard is $25 per user a month (reported as billed annually).

H

HubSpot Service Hub

Customer service software on the HubSpot CRM with help desk and an AI Customer Agent (Professional and up). Paid plans start at $7 a seat a month; billing basis unconfirmed.

I

Intercom

Customer service platform with a shared inbox and help center, plus Fin, an AI agent for chat and email billed per outcome. Per-seat plans; 14-day free trial.

L

LiveChat

Live chat and messaging tool, sold under the Text brand, with an AI Agent and reply suggestions. Essential is $19 per user a month billed annually ($25 monthly).

M

ManyChat

Chat automation builder for Instagram, TikTok, Messenger, WhatsApp and more, with a Free plan. Paid plans start at $14 a month billed annually ($17 monthly).

S

Sierra

Enterprise platform for AI customer-service agents across chat, voice, email and SMS; pricing is not published (the vendor describes outcome-based pricing).

T

Tidio

Live chat and helpdesk with Lyro, an AI agent that answers from your content. Free plan; Starter is $24.17 a month billed annually.

V

Voiceflow

Platform for building AI customer support agents across chat, voice and SMS, with a Free plan and paid plans reported from $54 a month billed annually.

Z

Zendesk

Customer service platform with ticketing, multichannel messaging, AI agents billed per automated resolution, and a Copilot add-on for agents. 14-day trial.