What is Intercom?
Intercom is a customer service platform with a shared inbox, ticketing, Messenger and help center. It includes Fin, an AI agent that answers customer questions and is billed per outcome.
Who it's for
Support teams that want a helpdesk with a built-in AI agent. Fin can also run on top of an existing helpdesk, such as Salesforce, with no Intercom seats required.
Pros & cons
Strengths
- 14-day free trial with no credit card required
- Live chat, support email and in-app chats are listed as free and unlimited on all plans
- Fin can be used on an existing helpdesk, with no seat costs and no platform or setup fees
- No minimum seat count, and annual billing is available on all plans
- A monthly outcome limit can be set to cap Fin spending
Limitations
- Fin costs $0.99 per outcome on every plan, on top of seat fees
- Pricing is per seat; Essential has no Lite seats, and the workflow builder and round-robin assignment start at Advanced
- SSO, HIPAA support, SLAs and multibrand Messenger and Help Center are listed on Expert only
- Fin covers chat and email; Fin Voice is priced only through sales
- Intercom's own pages disagree on some figures, including Expert monthly billing and add-on prices
Plans and pricing
- Essential: $29 per seat/month billed annually, or $39 billed monthly. Messenger, shared inbox, ticketing and a public help center.
- Advanced: $85 per seat/month billed annually, or $99 billed monthly. Adds team inboxes, workflow builder and round robin.
- Expert: $132 per seat/month billed annually. Adds SSO, HIPAA support and SLAs. A monthly price was not confirmed.
- Fin AI Agent: $0.99 per outcome. At most one outcome is charged per conversation.
Add-on prices (Copilot, Pro) differ between Intercom's pages, so they are not listed here.
Details checked October 2026 against the vendor's own pages. Prices and limits change, so confirm before you buy. Official pricing page ↗
Sources
This profile was compiled from these public pages. We have not run hands-on tests.
Intercom — at a glance
Intercom is a customer service platform with a shared inbox, ticketing, Messenger and help center. It includes Fin, an AI agent that answers customer questions and is billed per outcome.
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