Chatbase vs Botpress
Chatbase and Botpress side by side: what each one is, what it costs to start, and whether you can try it free. Everything below comes from the vendors' own sites and other public sources, not from hands-on testing.
At a glance
| Chatbase | Botpress | |
|---|---|---|
| Category | Customer Support & Chatbots | Customer Support & Chatbots |
| Starting price | $40/mo (checked October 2026) | Free; paid plans from $150/mo (checked October 2026) |
| Free tier | Not listed | Yes |
| Profile | Read profile | Read profile |
Prices are in US dollars unless shown otherwise. Confirm the current price on the vendor's site before you buy.
Key differences
Botpress lists a free tier and Chatbase does not.
Chatbase has the lower starting price ($40/mo against $150/mo for Botpress). The cheapest plan rarely has the same limits or features, so compare plans before choosing on price.
Both are in our Customer Support & Chatbots category.
About each tool
Chatbase
Platform for building AI support agents trained on your own content and deploying them to web chat, email, WhatsApp, Slack and more. Paid plans with a 7-day trial.
Who it is for
Businesses that want a support agent trained on their own content and deployed on channels such as website chat, email, WhatsApp, Slack or Shopify.
Strengths
- Trains agents on files, website crawls, Notion, plain text and Q&A pairs
- Deploys to website chat, email, voice, WhatsApp, Slack, Messenger and Instagram
- Lists integrations with Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Shopify, Stripe and Calendly
- Actions can do order lookups, refunds and custom API calls, with human handoff
- A 7-day trial is offered on all three self-serve plans
Limitations
- Each self-serve plan includes 1 agent; extra agents cost $25 per agent per month
- Message credits are capped at 700, 4,000 and 15,000 per month on the three plans; extra credits cost $40 per 1,000
- Training storage is capped at 10 MB, 20 MB and 40 MB
- Removing the Powered By Chatbase branding is a paid add-on at $99 per month
Botpress
Platform for building AI support agents and chatbots with Studio, Desk and an ADK. Free has 100 conversations a month; paid plans start at $150 a month billed annually.
Who it is for
Botpress says it is aimed at customer support teams handling complicated tickets, and names SaaS, healthcare, education, retail and fintech as example industries. It also sells a done-for-you service and a custom Enterprise tier for teams without in-house builders or with larger needs.
Strengths
- The pricing page lists unlimited AI agents on Plus and Team (3 on Free) and unlimited seats on Team, with billing per conversation rather than per seat.
- The Hub lists 88 integrations, 13 of them channels: Discord, Instagram, LINE, Messenger and Facebook, Microsoft Teams, Slack, Sunshine Conversations, Telegram, Twilio, Viber, Webchat, WeChat and WhatsApp.
- Botpress lists Intercom, Zendesk, HubSpot and Salesforce integrations, and says Desk can connect to an existing Zendesk or Intercom setup through OAuth or work as a full replacement.
- The ADK docs describe a TypeScript-based kit with an adk command-line tool for searching, adding and upgrading integrations from the Botpress Hub.
- The privacy statement says Botpress does not use customer or end-user content, including conversation data, for model improvement or training, and processes end-user data on the customer's instructions.
- Botpress states it is SOC 2 compliant and GDPR compliant and was penetration tested by KPMG (vendor claims on its homepage).
Limitations
- Billing is per conversation (at least two end-user messages in a billing month; a conversation spanning two months counts in both, and each anonymous session counts separately). Unused conversations expire at month end.
- The pricing page lists included AI usage ($25 on Plus, $150 on Team, plus $0.10 of AI usage per conversation), while the May 2026 pricing post says the separate AI charge was removed and each conversation includes a proportional AI quota. Confirm which applies to your workspace.
