What is monday.com?

monday.com is a work management platform built around boards, docs, dashboards, automations and views such as Timeline, Gantt and Calendar. Its AI features (agents, a sidekick chat assistant, an app builder, an AI notetaker, AI blocks and AI workflows) draw on a monthly pool of AI credits, and it runs on the web with iOS and Android apps.

Who it's for

Teams that want to plan and track projects and tasks on shared boards, from small groups on the Free plan to larger organizations on Enterprise. The vendor sells paid plans starting at 3 users, and separate products for CRM, dev and service.

Pros & cons

Strengths

The pricing page lists a Free plan for work management with up to 2 seats, 3 boards, 3 Docs, 200+ templates and iOS and Android apps.
The pricing page lists monthly AI credits on paid work management plans: 1,000 on Basic, 2,000 on Standard and 3,000 on Pro, with Enterprise on custom allocation. A support article lists higher optional buckets (4,000 or 8,000 on Standard; 4,000, 8,000 or 20,000 on Pro).
The pricing page lists Standard with 250 automation and 250 integration actions a month and Pro with 25,000 of each; Enterprise is listed with up to 250,000 combined and a 99.9% uptime SLA.
A support article lists storage of 500 MB on Free, 5 GB on Basic, 20 GB on Standard, 100 GB on Pro and 1,000 GB on Enterprise.
The vendor's AI Trust Center says it does not use customer input or output to train machine-learning models, and that AI follows the data region of the customer's account. The AI FAQ lists AES-256 encryption at rest, TLS 1.3 in transit, and ISO/IEC 27001, SOC 2 Type II and ISO/IEC 27701 certifications.
Admin controls for AI include notices at 80% and 100% of credit use, a credit usage view under AI governance, and an AI permissions tab on Enterprise.

Limitations

AI features are available only to paying accounts according to the AI pricing article; the Free plan row on the pricing page lists no AI tools, and AI starts at Basic.
AI actions use credits: AI blocks use 8 credits per action, the AI Notetaker 120 credits per meeting hour, and agents and sidekick roughly 10 to 250+ credits per run or message depending on complexity. The vendor says usage rates are subject to change and some capabilities pause once credits run out; admins can move up to a larger credit bucket.
The AI credit model article says it applies to customers who joined the work platform on or after May 6, 2026, so older accounts may be on different terms. It also lists credits at $0.01 per credit in USD.
Features sit in higher tiers: guests, automations, integrations and Timeline/Gantt start at Standard; AI notetaker and AI columns at Standard; the AI workflow builder, private boards and time tracking at Pro; SSO/SAML, audit log and SCIM at Enterprise (per the support article). AI workflows are capped at 3 active on Standard, 20 on Pro and 250 on Enterprise.
Vendor pages disagree on some figures: the pricing page says the Free plan has up to 3 Docs while the plan-types support article says unlimited workdocs; the same article says Standard integrations are unlimited yet lists 250 actions a month; and it lists the Free item cap as 200 plus 100 per successful referral. Per-seat prices are quoted without a currency code and exclude tax.

Plans and pricing

Free: $0. Up to 2 seats, 3 boards, 3 Docs per the pricing page; 500 MB storage and 200 items (plus 100 per referral) per a support article. No AI tools listed.
Basic: $9 per seat a month billed annually. Plans start at 3 users. Unlimited viewers and items, 1,000 AI credits a month, 3 AI tools (limited agents, sidekick, app builder), 5 GB storage.
Standard: $12 per seat a month billed annually. 2,000 AI credits a month, 5 AI tools, 3 active AI workflows, 250 automations and 250 integrations a month, guest access, Timeline and Gantt, 20 GB storage.
Pro: $19 per seat a month billed annually. 3,000 AI credits a month, 6 AI tools, 20 active AI workflows, 25,000 automations and 25,000 integrations a month, private boards, time tracking, 100 GB storage.
Enterprise: Custom quote. Custom AI credits, 250 active AI workflows, up to 250,000 automation and integration actions combined, security and governance controls, 99.9% uptime SLA, 1,000 GB storage.

Prices were read from the official pricing page for the work management product; they are per seat a month billed annually, with a '$' symbol and no currency code, and exclude tax. The page's FAQ says monthly billing is not discounted, yearly billing is 18% off, and canceling a yearly plan within 30 days gives a partial refund, but the page shows no clear monthly per-seat rate (it shows struck-through totals of $140 for Standard and $220 for Pro at 10 seats). Confirm on the live pricing page, including any promotional discounts it displays.

Details checked October 2026 against the vendor's own pages. Prices and limits change, so confirm before you buy. Official pricing page ↗

Sources

This profile was compiled from these public pages. We have not run hands-on tests.

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monday.com — at a glance

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