What is Wysa?
Wysa is a mental wellbeing app that pairs an AI chatbot and a library of self-help exercises (the vendor cites CBT- and DBT-inspired techniques, meditation and mindfulness) with optional paid sessions with human coaches. It runs on Android, iOS and the web, and the vendor also sells versions to employers, insurers, health systems and public health services.
Who it's for
The vendor aims the consumer app at adults 18+ (teens 13 to 17 can use it with a parent or guardian reviewing the terms; some paid services are unavailable to them) who want everyday support for low mood, stress, anxiety or sleep. The vendor says it is not suitable for crises or for people with severe and enduring mental health problems.
Pros & cons
Strengths
- The Wysa FAQ says talking to the Wysa AI is free, including the tools offered inside conversations; Premium adds a tool library and more tools.
- Wysa says users whose employer or institution partners with Wysa get Premium at no cost to them.
- The FAQ lists Android, iOS and web, and says text-based coaching sessions with human professionals are 30 minutes each.
- Wysa says conversations are private, personal identifiers typed into messages are redacted within 24 hours, and data is encrypted with TLS in transit and AES-256 at rest; users can set a PIN and use a nickname.
- The vendor's clinical FAQ lists ISO 27001:2022, ISO 27701:2019, Cyber Essentials, DCB 0129 and the NHS DSP Toolkit; the main FAQ says its cloud hosting providers run GDPR- and HIPAA-compliant security programs.
- Users can use "reset my data" in the app to permanently delete their data from Wysa's servers, per the FAQ.
Limitations
- What Wysa says it is not: the terms say the app is not a substitute for professional medical advice and does not provide medical advice or diagnoses; the coaching service is not a replacement for face-to-face psychotherapy.
- Not for emergencies: the vendor says Wysa is not designed for or recommended in crises (such as suicidal feelings, self-harm, abuse or medical emergencies) and tells users to contact local emergency or crisis services. It also says helplines are external and it does not guarantee their response.
- Wysa says its team occasionally uses anonymized messages to train its AI. The Terms of Service say data is anonymized for internal research and give Wysa a broad license to User Content, but do not mention AI training explicitly. Confirm the current privacy policy before use.
- The pages disagree on price: the App Store description says Premium is $99.99 per year and Premium Plus (Coach + Tools) is $99.99 per month, while the in-app purchase list shows Premium annual at $74.99 and $99.99, and separate Guided Support plans. Prices vary by country and are not on a public Wysa pricing page.
- Coaching sessions are limited to one active booking and one per week, unused sessions lapse at renewal, and changes within 3 hours of the start are not allowed. Audio-video coaching is limited to select users in India and the US. Wysa cannot cancel subscriptions directly; users cancel in Google Play or the App Store. Purchases made in error may be refunded if requested by email within the first week, per the FAQ. The Apple listing says unused portions of a term are not refunded.
Plans and pricing
- Free: $0. Chat with the Wysa AI and the tools offered inside conversations. Per the FAQ; the full free feature list is not published.
- Premium (tools): Reported: $74.99 a year, or $99.99 a year per the App Store description; monthly options listed at $9.99 and $19.99. Adds the tool library and more tools. US App Store in-app purchase list; amounts conflict and may vary by country.
- Guided Support (text coaching): Reported: $29.99 weekly, $79.99 monthly, $144.99 quarterly. Text-based sessions with a human Emotional Wellbeing Professional, 30 minutes each, one per week. Prices from the App Store in-app purchase list; the FAQ gives no prices.
- Premium Plus (Coach + Tools): $99.99 a month. Named only in the App Store description (US price), not in the in-app purchase list. Confirm in the app.
- Employer, insurer and health-system versions: Custom. Sold through demos or discovery calls; no public price. Members of partner organizations can get Premium at no cost to them.
Prices were read from the Apple App Store listing and a third-party in-app purchase tracker (US dollar list, last checked 2026-05-01), because wysa.com publishes no consumer pricing page. The listing contradicts itself, and the Google Play listing was not read. Confirm on the live pricing page or in the app before relying on any figure.
Details checked October 2026 against the vendor's own pages. Prices and limits change, so confirm before you buy. Official pricing page ↗
Sources
This profile was compiled from these public pages. We have not run hands-on tests.
Wysa — at a glance
Wysa is a mental wellbeing app that pairs an AI chatbot and a library of self-help exercises (the vendor cites CBT- and DBT-inspired techniques, meditation and mindfulness) with optional paid sessions with human coaches. It runs on Android, iOS and the web, and the vendor also sells versions to employers, insurers, health systems and public health services.
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